PUTNAM — Former bankHometown customers should use the TruNorth Bank mobile app and update saved online-banking links, according to the bank’s current service instructions. Its branch directory lists offices in Brooklyn, Killingly, Putnam, Thompson and Woodstock.
TruNorth says the old bankHometown app no longer works. Customers who use face or fingerprint sign-in must first enter their user ID and password in the new app before setting up biometric access again.
The bank says account history, existing automatic transfers, Bill Pay payees, active electronic bills and scheduled payments carried over. Account alerts also carried over, but customers must reestablish push notifications if they want them.
Zelle users need to enroll again and recreate payees and payments. Customers who connect through an account-aggregation tool also need to reconnect that service, according to the bank.
These are the bank’s published instructions, not independent tests of customer accounts. The October 17–19 transition timetable is historical and is not an ongoing closure notice. Customers should use the bank’s official website for current account-access instructions.
The file photograph shows the same banking institution’s Oxford, Massachusetts, office under its former bankHometown branding. It does not show a Connecticut branch, the October ribbon cutting or current signage. This report was prepared with AI assistance from the linked official sources.